Improving the way you work
At DWS, our mission is to ease your pain. We look at how you currently capture, produce, process and store documents. Then we show you a better way. We help manage your print and streamline your systems, recommending hardware and software solutions to eliminate the paper mountain, reduce costs and improve your workflow.
We help you become greener, reducing your energy consumption and reliance on consumables. But we’re not out to save the planet. For us the appeal lies in boosting your productivity, efficiency and employee morale, which in turn allows you to offer better customer service.
Quality, reliability & transparency
We’ve established relationships with select partners to provide the unique tools we need to help our clients. All our partners are prestigious global brands, renowned for their innovation and excellent service.
As a Xerox Concessionaire, DWS is so much more than a reseller. We have access to the full suite of Xerox products (most of which can’t be bought online) and enjoy Xerox’s award winning support network.
We believe our partners are the best in their field. They share our core values. We pride ourselves on being solutions focused and transparent in all our dealings. We won’t baffle you with techie jargon or tie you into complex contracts with suspect pricing. We’ll recommend products that are right for the stage in your business life cycle and scalable solutions to suit your organisation as it grows. We’re committed and we care because we want you as a lifelong client.
Our background & expertise
“Peter and I between us have 35 years experience in the document management industry. Having both worked for a leading print provider, we became disillusioned with the way they prioritised clients: the bigger companies received all the attention, while the smaller accounts were often neglected. So we set up DWS in 2007. Our vision was simple – for every client, regardless of size, to receive the attention and superior service they deserved.
Aware of the vital role documents play in serving customers and driving business growth, we partnered with Xerox and DocuWare, confident in the knowledge that they could fulfil all our clients’ requirements. We believe in practising what we preach, so visitors to our Crawley offices will find a paperless environment.”
Phil Britton, Technical Director
“We’re very proud of our company’s organic growth over the years. Our clients range from SME’s to multinationals, all of whom value the personal service we provide. Unlike some of our competitors, we don’t promote individual products but focus on the bigger picture, on meeting each client’s specific workflow needs. We offer local account management backed by a national support team that’s permanently on call and quickly on site should a problem arise. As a result, we have a fantastic relationship with our clients and most of our new business comes from referrals.”
Peter Ryan, Sales & Marketing Director